terms & privacy policy « Nero/Alessandro Neretti

Welcome to our website www.ovveronero.com/store (“Website”). Please read our Privacy Policy carefully. This Privacy Policy applies when you visit or browse our web site without purchasing any product, when you register with www.ovveronero.com/store, and when you use our services for purchasing products. If you haven’t already done so, please also read the General Terms and Condition of Use of www.ovveronero.com/store, which contain information on privacy as well as on the security systems used by the web site.
The website www.ovveronero.com/store by Nero/Alessandro Neretti (hereinafter referred to as “the Vendor” or “We” or “Us”). has its registered business as Nero/Alessandro Neretti in Italy at Via Ca’ Bottara 13 – 36015 – Schio VI, business register number, tax code and VAT number 02298620390.

OUR POLICY

Everyone has the right to protection of his/her personal data. Nero/Alessandro Neretti respects its users’ right to be informed regarding the collection of and other operations involving their personal data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed www.ovveronero.com/store in such a way that the use of your personal data will be kept to a minimum and will not exceed the purposes for which your personal data was collected and/or processed; we do not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow Nero/Alessandro Neretti to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address). Nero/Alessandro Neretti determines the purposes and means for processing your personal data, including security measures, as Nero/Alessandro Neretti controls www.ovveronero.com/store users’ personal data. This Privacy Policy provides you with all information needed to understand how we collect data which may identify www.ovveronero.com/store’s users. For further information, please contact Nero/Alessandro Neretti.

2. WHO PROCESSES YOUR PERSONAL DATA

Nero/Alessandro Neretti controls the use of www.ovveronero.com/store users’ personal data; Nero/Alessandro Neretti autonomously determines the purposes and means of processing personal data and the instruments used, including those for security measures. Due to organizational and operational purposes only, we have appointed certain entities that will also process personal data belonging to www.ovveronero.com/store’s users for purposes strictly connected to the performance of services on www.ovveronero.com/store, including the sale of products.
The above mentioned processors have been chosen by Nero/Alessandro Neretti because of their experience in processing personal data and they provide sufficient guarantees regarding compliance with data processing laws (including the technical security measures governing the processing to be carried out). In processing the personal data of www.ovveronero.com/store’s users, the processors shall act only on instructions from Nero/Alessandro Neretti. We regularly check that our processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on personal data processing.
Aside from the companies appointed for personal data processing, your information will be made available also to third parties, autonomous controllers, for purposes related to supplying services requested by user (for example, for purchase transactions). For more information on the matter, see section 5 (To Whom Your Personal Data Will Be Disclosed).
Please contact Nero/Alessandro Neretti.

3. HOW WE USE PERSONAL DATA AND FOR WHAT PURPOSES

Your personal data are collected and processed by Nero/Alessandro Neretti for purposes which are strictly connected use of the Website, its services and to purchase products on www.ovveronero.com/store. However, your personal data may also be used for other processing operations within the limits of such purposes.
In particular, your personal data shall be processed for the following purposes:
A. when you register with our website we collect your personal data (for example, your personal details, password, e-mail address, gender) through the registration form (My Account) in order to provide you with services in www.ovveronero.com/store’s reserved access areas and to send you our Newsletter, when specifically requested;
B. when you require assistance from our Customer Service area, we collect your personal data (for example, your name and surnames, e-mail address and password) for purposes strictly necessary to providing you with services related to www.ovveronero.com/store and to the purchase of products on www.ovveronero.com/store;
C. when you execute purchasing procedures for products sold on www.ovveronero.com/store, we collect your personal data (such as personal details, e-mail address, address, Credit Card numbers, bank code, tax code and telephone number) on your order form only for the purpose of selling the products ordered by you;
D. when you require technical assistance, we collect your personal data in order to provide you with information on browsing, browser compatibility and viewing or loading www.ovveronero.com/store web pages;
Your personal data is mostly processed by electronic means and in some circumstances by paper-based means, such as when the processing of your personal data is required for preventing fraud on www.ovveronero.com/store. Your personal data shall be stored in a way which allows Nero/Alessandro Neretti to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable law. Please report any modification of your personal data to ovveronero.store@gmail.com, in order to ensure that your personal information is always accurate and up-to-date, relevant and complete.
Your personal data shall not be disclosed to third parties for purposes which are not permitted by law or without your explicit consent.
Your personal data may only be disclosed to third parties when it is necessary for processing an order. Moreover, your data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities, for example in the event Nero/Alessandro Neretti need to prevent fraud on www.ovveronero.com/store (anti-fraud services).
Data processors will also have access to your personal data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required. Your personal data will not be transferred abroad to non-EU countries that do not ensure an adequate level of protection of individuals. Should this be necessary in order to supply services or to execute a contract for the purchase of products, your personal data shall be transferred to such non-EU countries only after the execution of specific contracts between Nero/Alessandro Neretti, and such entities in accordance with applicable law and regulations.
We wish to inform you that Nero/Alessandro Neretti shall process its users’ personal data for purposes that are strictly connected to the supply of services on www.ovveronero.com/store, execution of contracts related to the sale and purchase of products on www.ovveronero.com/store and, after receiving your consent, to send you information on new commercial initiatives which are strictly connected to the web site’s activities and services.
Nero/Alessandro Neretti shall process your personal data for direct marketing purposes, including by e-mail, only after receiving your consent. Nero/Alessandro Neretti may have access to third parties’ personal data which was directly disclosed by their users, for example when a user bought a product to be sent to a friend, when the user paying for the product is different from the recipient of the product, or when a user wishes to recommend to a friend a service of www.ovveronero.com/store or the sale of a particular product.
In all of the above cases, please make sure you receive the consent of such individuals before disclosing their personal data to Nero/Alessandro Neretti and make sure you inform them about this Privacy Policy; you will be the only person liable in connection with the disclosure of information and data regarding such third parties if they have not provided you with their express consent for it and for any improper and unlawful use of that information. In any event, Nero/Alessandro Neretti shall fulfill any obligation to inform third parties required by law and, when necessary, shall request their express consent upon registering in its archives the personal information of the user indicated.

4. WHAT HAPPENS IF YOU DO NOT DISCLOSE YOUR PERSONAL DATA TO Nero/Alessandro Neretti

Granting your personal data to Nero/Alessandro Neretti (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on www.ovveronero.com/store, supplying other services provided on the web site upon your request, or when your personal information is needed to fulfill obligations required by law or regulations.
The refusal to provide Nero/Alessandro Neretti with some of your personal data necessary for performing the above purposes may consequently prevent Nero/Alessandro Neretti from processing your order for the purchase of products sold on www.ovveronero.com/store or from supplying other services provided on www.ovveronero.com/store, such as Customer Care services, sending the Newsletter, using the Wish List or fulfilling obligations required by law and other regulations. Therefore, failing to provide data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on www.ovveronero.com/store or not providing www.ovveronero.com/store’s services.
Disclosure of further personal data to Nero/Alessandro Neretti other than that required for fulfilling legal or contractual obligations or for providing the services requested, is, on the contrary, optional and does not have any effect on the use of the web site and of its services or on the purchase of products on www.ovveronero.com/store.
In some circumstances and if required, from time to time we will duly inform you if the personal data you are disclosing to Nero/Alessandro Neretti is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services on www.ovveronero.com/store and for the purchase of products on www.ovveronero.com/store. Failing to provide optional personal data will not imply any obligation or disadvantage to our users.

5. TO WHOM YOUR PERSONAL DATA WILL BE DISCLOSED

Personal data will be disclosed to third party companies that provide, on behalf of Nero/Alessandro Neretti, specific services as data processors or to other recipients of personal data collected by Nero/Alessandro Neretti that autonomously process your personal data only for the performance of a contract for purchasing products on www.ovveronero.com/store and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations.
Personal data will not be disclosed to third parties or disseminated or transferred without informing our users of such disclosure/dissemination/transfer, without their consent and, in any case, in accordance with the law.

6. HOW WE COLLECT YOUR DATA ON Www.ovveronero.com/store

When you are using www.ovveronero.com/store, some personal data might be collected automatically (through “cookies”), for example, when we automatically collect users’ IP addresses and other information regarding the users’ data traffic or the users’ preferences in the choice of services provided on this web site and of the products purchased through the provided services. This information and data are collected directly and automatically by the web site as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimize the services provided on www.ovveronero.com/store for the needs and preferences of the web site’s users.
In other circumstances, Nero/Alessandro Neretti directly collect personal data and information from its users when they register online with www.ovveronero.com/store or when they send purchase orders of products sold on the web site in order to finalize e-commerce transactions. Nero/Alessandro Neretti will process such data only for the purposes and within the limits of what is stated in the section regarding data collection and may be disclosed to third parties only for the purposes related to providing the services requested by the user.

7. SECURITY MEASURES

We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. Nevertheless, Nero/Alessandro Neretti cannot guarantee that the security measures adopted for the protection of the web site and for data and information transmission on www.ovveronero.com/store will prevent or exclude any risk of unauthorized access or of loss of data.
It is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

8. COOKIES

www.ovveronero.com/store uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of an Internet user; it does not contain intelligible information but it allows linking between an Internet user to his/her personal information provided by the user on www.ovveronero.com/store. Cookies are disseminated by our servers, and no one may gain access to the information contained therein. Only Nero/Alessandro Neretti process information collected by cookies, in a collective and anonymous way, in order to optimize its services and its web site for the needs and preferences of its users. We have provided cookies in connection to functions such as selecting the country, browsing the catalogue, purchasing products online and in general in connection with the provision of services reserved to registered customers. As you know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on these deletion procedures. Please access the information on your Internet browser if you wish to delete cookies. The acceptance of automatic data collection procedures and the use of cookies are necessary for using the web site and its services, including the purchase of products. If you have started the procedure of deleting cookies, Nero/Alessandro Neretti cannot ensure that all web pages of www.ovveronero.com/store will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of products you chose when you were finalizing the online purchase processes.

8.1 TYPES OF COOKIES

Strictly necessary cookies: We use a number of cookies which are strictly necessary to allow you to access our websites, to move between pages and to receive services which you have requested.
Performance cookies: We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.
Functionality Cookies: We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of selecting your language or currency every time you access the website, and recall your customisation preferences.

8.2 MANAGING COOKIES

If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings.
For further information about how to turn off cookie acceptance please:
Internet Explorer: click here
Safari: click here
Chrome: click here
Firefox: click here
Opera: click here

9. OPT-IN/OPT OUT

Nero/Alessandro Neretti process your personal data only after receiving your consent, freely expressed, in order to send you advertising material and direct marketing or other commercial communications, including by e-mail, which do not fall within customer requested services provided by www.ovveronero.com/store. Each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent for the use of your personal data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.
We wish to inform you that Nero/Alessandro Neretti and www.ovveronero.com/store may process your personal data also without your consent in certain circumstances provided by law, such as when such processing is necessary for performing a legal obligation to which Nero/Alessandro Neretti and www.ovveronero.com/store are subject or when such processing is necessary for performing obligations undertaken in contracts with the users (such as, for example, if you purchased products on www.ovveronero.com/store or if you asked to use specific services through our web site).
In any case, we wish to inform you that Nero/Alessandro Neretti guarantee that its users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.

10. YOUR RIGHT TO ACCESS PERSONAL DATA AND FURTHER RIGHTS

You are entitled to obtain, at any time, confirmation from Nero/Alessandro Neretti as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing.
Moreover, you are entitled to receive from Nero/Alessandro Neretti information on the source of your personal data; the purposes and way of processing your personal data; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom your personal data may be disclosed or who may access your personal data, for example, as a data controller or a party so appointed.
You can easily find part of the above information in our Privacy Policy. For further information, send an e-mail to ovveronero.store@gmail.com. You are entitled to obtain at any time from Nero/Alessandro Neretti:
A. the updating, adjustment or, when you have an interest in such, the integration of your personal data;
B. the deletion, the transformation into an anonymous form or blocking of your personal data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;
C. the confirmation that the operations above have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right’s protection.
You are entitled to object, in whole or in part:
A. for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;
B. to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.
You may freely exercise your rights at any time, provided that you do so in compliance with applicable laws, by sending your request to Nero/Alessandro Neretti at the following e-mail address: ovveronero.store@gmail.com. We will reply to you as necessary.

12. CONTACTS

If you wish to receive further information on how Nero/Alessandro Neretti process your personal data, please send an e-mail to ovveronero.store@gmail.com. Should you require any further information on your rights and on personal data protection law you can contact the personal data protection authority at the following address: www.garanteprivacy.it.

13. GOVERNING LAW

This Privacy Policy is governed by Italian law and, in particular, by the Italian Personal Data Protection Code (legislative decree no. 196 of 30 June 2003) which governs the processing of personal data – also held overseas – carried out by anyone who is domiciled or has registered offices in Italy. The Italian Personal Data Protection Code guarantees that processing of personal data will be carried out in compliance with fundamental rights and freedom of individuals, as well as of their dignity, with particular reference to confidentiality, identity and to the right to personal data protection.

14. MODIFICATION AND UPDATING OF www.ovveronero.com/store PRIVACY POLICY

Nero/Alessandro Neretti may amend or simply update all or part of www.ovveronero.com/store’s Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of www.ovveronero.com/store Privacy Policy shall be notified to our users on www.ovveronero.com/store’s homepage as soon as such amendments or updates have been introduced and shall be binding as soon as they are published on the web site in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy of www.ovveronero.com/store.

LEGAL NOTICE

Nero/Alessandro Neretti commits itself to ensuring, to the best of its ability, that the information posted on this site is correct and up-to-date. Nero/Alessandro Neretti reserves the right to correct the site’s content at any time and without warning. However, Nero/Alessandro Neretti cannot guarantee the correctness, precision, thoroughness or completeness of the information available on this site.
As a result, LNero/Alessandro Neretti declines responsibility:

for any site interruption;
for any bugs;
for any errors or omissions contained in the information available on the site;
for any and all damage resulting from a third party’s fraudulent intrusion which causes modifications to the information contained on the site;
from any direct or indirect damage, whatever its cause or causes, nature, origins or consequences. This includes costs resulting from the purchase of goods on the site, profit, client and data losses or any other loss of material goods arising from anyone’s access or failed access to the website, or any credit granted to information coming directly or indirectly from the site.

The site may include links to other websites or other Internet sources Nero/Alessandro Neretti cannot control these sites and external sources. Hence, Nero/Alessandro Neretti cannot be held responsible for those sites or external sources, and declines any responsibility for the content, advertising, products, services and any other material available on or branching off those sites and external sources. In addition, Nero/Alessandro Neretti cannot be held responsible for any damage or losses, true or alleged, deriving from the use or from having trusted the content, or goods and services available on those sites or external sources.

TERMS AND CONDITIONS OF SALE

The following Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the Terms and Conditions of Use, Returns Policy and Privacy Policy) of products on our website (“ovveronero.net/store”). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on ovveronero.net/store are directly sold by Nero/Alessandro Neretti (hereinafter referred to as “the Vendor” or “We” or “Us”). has its registered business as Nero/Alessandro Neretti in Italy at Via Ca’ Bottara 13 – 36015 – Schio VI, business register number, tax code and VAT number 02298620390.
Request for further information can be made through the following email address: ovveronero.store@gmail.com.
For any other legal information, go to the sections: Terms and Conditions of Use, Returns Policy and Privacy Policy section on ovveronero.net/store.

1. OUR BUSINESS POLICY
1.1 The Vendor offers products for sale on ovveronero.net/store and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on ovveronero.net/store.
1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
1.4 These Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on ovveronero.net/store between the users of ovveronero.net/store and the Vendor.

2. HOW TO EXECUTE A CONTRACT WITH THE VENDOR
2.1 To place an order for the purchase of one or more products on ovveronero.net/store, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
2.2 The order form contains a summary of these Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.
2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the My Account area.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 English is the language used for executing contracts with the Vendor.
2.8 After your order form has been submitted, the Vendor will process your order.
2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on ovveronero.net/store are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.
2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on ovveronero.net/store.
2.11 By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on ovveronero.net/store, even through links, including the Terms and Conditions of Use and Privacy Policy of ovveronero.net/store.
2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (Terms and Conditions of Sale, the products’ main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

3. GUARANTEES AND PRODUCT PRICE INDICATION
3.1 On ovveronero.net/store, we only offer products sold directly by Nero/Alessandro Neretti Via Ca’ Bottara 13 – 36015 – Schio VI, business register number, tax code and VAT number 02298620390.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on ovveronero.net/store on each product page. The products offered for sale on ovveronero.net/store may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.
3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.

4. PAYMENTS
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2 In case of payment by Credit/Debit Card, our payment system ensures secure transactions. Such financial information will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. SHIPPING AND DELIVERY OF THE PRODUCTS
For specific product shipping and delivery procedures see the Customer Service area. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. CONSUMER RIGHTS AND THE COOLING-OFF PERIOD
6.1 If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from ovveronero.net/store, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) working days, beginning with the day after you received the products. In this case you will receive a full refund of the price of the products in accordance with this Clause 8 and Clause 10 below.
6.2 You should return the products to the Vendor within fourteen (14) working days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
6.3 To return the products:
A. you should notify us in writing within fourteen (14) working days, (beginning with the day after you received the products) by completing and submitting the online Return Authorization Request. You should keep a record of your cancellation notice;
B. the products should not have been used, worn, washed or damaged;
C. the products should be returned in their original packaging;
D. the products should be returned to the Vendor within fourteen (14) working days following cancellation of the contract.
6.4 If you cancel the contract within the fourteen (14) working days cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within thirty (30) days of the day on which you gave notice of your cancellation. The Vendor will refund the price of the product in full, including the cost of sending the item to you. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective.
6.5 You can return the products to the Vendor either by:
A. the approved courier (as indicated on the online Return Authorization Request) via the pre-paid, personalized return label enclosed in you original order, and the Vendor shall deduct from your refund the cost of return postage;
B. by packaging the relevant products securely and sending them to the Vendor using your Return Authorization Number (as provided via the online Return Authorization Request). For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier as detailed at clause 6.5(a).

7. ITEMS RETURNED BECAUSE THEY ARE DAMAGED, DEFECTIVE OR INCORRECT
7.1 If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a pre-paid return label using the Vendor’s approved courier (as indicated on the Return Authorization Request), or by refunding your return postage costs).
7.2 You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Service to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7.3 To return the products:
A. you should notify us in writing as soon as practicable and in any event within thirty (30) working days, by completing and submitting the online Return Authorization Request. You should keep a record of your cancellation notice;
B. the products should not have been used, worn, washed or damaged;
C. the products should be returned, complete and unused, with their original packaging;
D. the products should be returned to the Vendor within seven (7) working days following notification to the Vendor of the damaged or defective product or of the Vendor’s error.
7.4 The Vendor will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor’s fees and expenses from you.
7.5 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
7.6 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
7.7 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.
7.8 The Vendor will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. The Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.

8. ITEMS RETURNED BECAUSE THEY ARE DAMAGED, DEFECTIVE OR INCORRECT
8.1 If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a pre-paid return label using the Vendor’s approved courier (as indicated on the Return Authorization Request), or by refunding your return postage costs).
8.2 You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Service to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
8.3 To return the products:
A. you should notify us in writing as soon as practicable and in any event within thirty (30) working days, by completing and submitting the online Return Authorization Request. You should keep a record of your cancellation notice;
B. the products should not have been used, worn, washed or damaged;
C. the products should be returned, complete and unused, with their original packaging;
D. the products should be returned to the Vendor within seven (7) working days following notification to the Vendor of the damaged or defective product or of the Vendor’s error.
8.4 The Vendor will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor’s fees and expenses from you.
8.5 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
8.6 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.
8.7 The Vendor will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. The Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.

9. PRIVACY
8.1 You will find information on how we process your personal data by visiting the Privacy Policy in the Customer Service Area.
8.2 You are advised to read, if you haven’t already done so, our Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of ovveronero.net/store
8.3 For further information on our Privacy Policy you can contact us at ovveronero.store@gmail.com or at Vendor’s registered dress located at Via Ca’ Bottara 13 – 36015 – Schio VI.

10. GOVERNING LAW
These Terms and Conditions of Sale are governed by Italian law.

11. AMENDMENTS AND UPDATES
The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on ovveronero.net/store.

RETURN POLICY
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within 24 hours after you received them from ovveronero.net/store. Writing an email to ovveronero.store@gmail.com with the problem written down and photos of the damaged packaging and products. After the Vendor approves, returned items must be shipped back to the Vendor within fourteen (14) working days from the date the package was delivered to you. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor, or through another shipping agent. We also invite you to complete the Return Authorization Request available on the web site in the Customer Service area, in order for us to provide you with a Return Authorization Number. It is not possible to return an item in exchange for another.

1. TERMS AND CONDITIONS OF RETURN
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
A. The problem should be expressed with an email to ovveronero.store@gmail.com with a text and photos of the damaged packaging and product within 24hours after the client receives the shipping.

We invite you to request online the Return Authorization Number, that you will need to correctly fill the Return Pro forma invoice, within fourteen (14) working days from the date of your receipt thereof;
B. the products have not been used, worn, washed, modified or damaged;
C. the products are returned in their original packaging;
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. Should you decide to use the courier indicated by ovveronero.net/store in the online Return Authorization Request, you will not have to directly take care of the return shipping costs, which are at your expense.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

2. REFUND TIMES AND PROCEDURES
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted.

About the ceramics, after the Vendor has received the email at ovveronero.store@gmail.com max 24 hours after receiving the package with the problem written down and the photos of the damage product and packaging and checked that the products meet all requirements, you will receive an e-mail that your refund have been accepted.

You can the decide whether to receive another ceramic work that has the same value of the product you ordered or to get a refund.

Whatever the form of payment you used (Credit/Debit Card, Cash on Delivery), the refund procedure will start within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions. The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
A. purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies.